Supporting Civil Service Bureau to Enhance Service for Citizens


The Civil Service Bureau (CSB) will soon increase the transparency and improve the overall standard of its Human Resource Management system, to support and reflect the necessary professional standards. The CSB’s system is oriented on providing efficient and effective public services to the citizens of Georgia.

Based on the best international practices yet tailored to the challenges CSB faces, Policy and Management Consulting Group (PMCG) will formulate and develop uniform and standardized job descriptions for all civil service positions in government institutions at the central and municipal levels.

To increase CSB capacity in effective HR management processes, PMCG consultants will mentor and train CSB staff. Consultants will also assist Tbilisi City Hall Management in interviewing techniques and provide on-the-job assistance in recruitment and selection processes.

CSB is playing a crucial role in the public service reform, aimed to encourage good governance, transparency and accountability in Georgia, as the bureau supports HR departments at public institutions by coordinating their activities and providing consultations for better HR management.
That is why the USAID Good Governance Initiative (GGI) Program funded the project led by Tetra Tech ARD, to support the Civil Service Bureau.

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