Performance Assessment for the Electricity Systems Commercial Operator (ESCO)

Project Description:

The objective of the USAID/Georgia Human and Institutional Capacity Development 2020 activity (HICD 2020) is to achieve tangible improvements in the human and institutional capacity of USAID’s strategic partner organizations in Georgia that play a strategic role in the Government of Georgia’s (GoG) reform agenda, and whose goals directly align with the USAID’s Development Objectives. HICD 2020 is implemented by Mendez England & Associates (ME&A) and its consortium members Chemonics International and Performance Design Partners (PDP).

The project aims to help Electricity Systems Commercial Operator (ESCO), the only commercial electricity operator in Georgia to improve performance in critical areas leading to measurable results in achieving the organization’s goals and objectives.

PMCG has been contracted by ME&A to lead the HICD performance assessment, to prepare the performance solutions package and to pursue the project objectives by:

• Assessing the external (institutions ESCO works closely with to deliver its mandate, as well as its target audiences, clients) and internal environments within which ESCO delivers its mandate
• Assessing the overall institutional performance of ESCO based on the interaction of three overlapping dimensions: the environment of the workplace, the structure and design of the work processes, and the level of personnel skills and knowledge
• Assessing ESCO’s existing monitoring and evaluation systems
• Assessing whether ESCO’s policies and procedures incorporate the principle of gender equality and provide equal opportunities to male and female employees, as well as to customers
• Detecting any gaps in the performance of ESCO and defining the critical points to monitor
• Defining desired performance in measurable terms
• Developing detailed performance improvement solutions/recommendations aimed at improving the overall quality of the services rendered by ESCO
• Developing performance indicators at various levels of the organization to enable ESCO to measure performance on an ongoing basis in relation to its organizational goals

Background information:

HICD is a USAID model of structured and integrated processes designed to identify fundamental causes of performance gaps in host country partner institutions, address those gaps through a wide array of performance solutions in the context of all human performance factors, and enable cyclical processes of continuous performance improvement through the establishment of performance monitoring systems.

The ultimate goal of HICD is to help USAID’s partners improve performance in critical areas leading to measurable results in achieving the organizations’ goals and objectives. In undertaking HICD initiatives, USAID Missions will strengthen their partner organizations’ abilities to more effectively perform for their constituents and stakeholders and will increase the effectiveness of ongoing technical assistance provided by the U.S. Government and other international donors.

Follow the links below for more detailed information:
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