Process Improvement and Quality Management at Sakpatenti, the National Intellectual Property Center

Project Description:

Under USAID HICD 2020 Activity, PMCG was contracted by Mendez England and Associates Inc. (ME&A) to support Sakpatenti – the National Intellectual Property Center – to improve core processes and to establish a quality management system.

In order to achieve its objective, PMCG is assisting Sakpatenti by carrying out the following:

• Developing Sakpatenti’s internal human capacity
• Elaborating documents for the quality management system, including guidelines and job aids
• Preparing internal human capacity
• Creating Key Performance Indicators (KPIs) linked to measuring overall organizational performance

The KPIs will be linked to measuring overall organizational performance, while the operational indicators will reflect department-specific performance. KPIs and operational indicators will also enable Sakpatenti to measure its overall performance in the long run.

The primary function of Sakpatenti is to protect intellectual property-related policies, and that is why it is essential to have a well-structured and effective quality management system.

Background information:

The USAID/Georgia Human and Institutional Capacity Development 2020 Activity (HICD 2020) is a five-year project of the U.S. Agency for International Development (USAID). The project is designed to assist the USAID Caucasus Mission in addressing its partner organizations’ administrative limitations and performance gaps that impede the effective implementation of all key reforms, including those related to the European Union Association Agreement, the Open Government Action Plan, and Civil Service Reform.

HICD 2020 is implemented by Mendez England & Associates (ME&A) and its consortium members Chemonics International and Performance Design Partners (PDP).

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