Strengthening Quality Management at Georgia’s National Intellectual Property Center

Intellectual property protection is a crucial part of a knowledge-based economy, and is at the core of the country’s economic, social, and cultural growth.

With this in mind, USAID HICD 2020 Activity contracted PMCG to support Sakpatenti – Georgia’s National Intellectual Property Center – to enhance its primary function, namely protecting intellectual property.

PMCG is cooperating with Sakpatenti to improve its core processes and to establish a quality management system. The project team is working on creating Key Performance Indicators (KPIs) that will enable Sakpatenti to measure its overall performance in the long run.

Based on in-depth analyses of the organizational needs, the team will elaborate documents for effective quality management including guidelines and job aids, and will work with Sakpatenti to enhance its internal human capacity for effective implementation of the quality management system.

As a result of this collaboration, Sakpatenti will be able to track and manage the quality of its core processes.